jeewin's Privacy Policy
Your personal information is an important responsibility for us. This policy explains in detail how jeewin collects, stores, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the jeewin platform. By registering on jeewin or using any of our services, you are considered to have agreed to the terms of this Policy.
We believe you should have full control over your personal information. That is why we are transparent about what information we collect, why we collect it, and how it is used. A full description of our services can be found on the About Us page.
This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. jeewin is committed to ensuring the protection of users' information.
What Information We Collect
We collect various types of information when you create an account and use services on jeewin. This information can be divided into two main categories:
A Information You Provide Directly
Information you provide to us yourself:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Bank account and mobile banking numbers (bKash, Nagad, Rocket)
- Your chosen username and password
- Information provided when contacting customer support
B Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system details
- Session duration and usage patterns
- Transaction history and betting details
- Data related to the time and location of login and logout
- Information obtained from cookies and web beacons
Purpose of Information Use
jeewin uses your information only for specific and lawful purposes. Your personal information will never be used in an unauthorised manner. The main purposes for which we use your information are described in detail below.
Identity Verification and Account Management
Identity verification is essential to keeping your account secure and maintaining platform security. jeewin provides services only to those aged 21 or above. Identity verification information is collected securely and used to meet legal obligations.
Financial Transaction Processing
Your payment information is used to process deposits and withdrawals. Information provided during transactions via bKash, Nagad, Rocket, or bank transfer is used solely to complete that specific transaction. We verify this information to ensure a minimum deposit of ৳100 and withdrawal of ৳800.
Customer Support
Our 24/7 live chat and email support team may use your account information to resolve your issues quickly. Records of support conversations are kept for quality improvement and training purposes.
Fraud Prevention and Security
We analyse your login information and device data to ensure platform security and prevent unauthorised access. If unusual activity is detected, necessary steps may be taken to protect the account.
Service Improvement and Personalised Experience
By analysing your usage patterns, jeewin improves the platform's games section, sports betting, and other features. This analysis is entirely statistical and does not reveal any individual's identity.
Information Sharing and Disclosure
jeewin does not sell or commercially transfer your personal information to third parties. However, in certain situations, specific information may be shared with trusted partners for the purpose of providing services:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners have their own privacy policies.
Game Providers
Game studios including Pragmatic Play, PG Soft, JILI, and Evolution may use limited session data to operate game software. No personally identifiable information is provided.
Legal Obligations
Information may be disclosed as required to comply with legal obligations in response to a court order or a lawful request from law enforcement authorities.
Important: When sharing information with third parties, we follow strict contractual terms that ensure the proper use of that information.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jeewin website and application. These improve your browsing experience and maintain platform functionality.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save language preferences. Disabling these cookies may prevent the platform from working correctly.
Analytics Cookies
These cookies are used to understand which parts of the platform users visit most. The collected information is used for aggregate statistical analysis and does not reveal individual identities.
You can manage cookies through your browser settings, but disabling certain cookies may limit some platform features. For more questions about cookies, detailed answers can be found on our FAQ page.
Data Security Measures
jeewin has implemented industry-standard technical and administrative measures to protect your information. Our security framework operates at the following levels:
Encryption and SSL Protection
All data transmissions are protected with SSL (Secure Sockets Layer) encryption. Your password and sensitive financial information are stored using high-grade encryption algorithms. No passwords are stored in plain text on our servers.
Access Control
Access to your information is restricted to authorised personnel only and is controlled on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular security training.
Security Monitoring
The platform's security systems are monitored 24 hours a day. Any suspicious activity is automatically detected and precautionary measures are taken. In the event of a data breach, users will be notified as quickly as possible in accordance with the law.
Data Storage and Backup
Your information is stored on secure servers and backed up regularly. The data retention period is determined according to legal obligations and service requirements.
Your Rights and Controls
As a jeewin user, you have certain important rights regarding your own information. We are committed to fully respecting these rights.
Right to Access Information
You may request to view the information stored in your account at any time. The information will be provided within a reasonable time after the request is received.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. The information will be updated after identity verification is completed.
Right to Delete Information
When closing your account, you may request deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. Such requests will be assessed and decided on a case-by-case basis.
To exercise these rights, contact our support team. The procedure for resolving any disputes relating to information is described in detail in our Terms and Conditions.
Responsible Data Management
jeewin is committed not only to protecting information but also to creating a responsible gaming environment. By analysing your information, we can identify excessive or risky gaming patterns and provide assistance where needed.
In accordance with our Responsible Gaming Guidelines, jeewin helps users maintain healthy gaming habits. Information about individual usage patterns may be used for this protective purpose and is an important part of our service.
In managing information, we follow a data minimisation principle — meaning no information is collected beyond what is necessary to provide the service. The amount and type of information collected is reviewed regularly and updated as needed.
Protection of Minors
All jeewin services are for those aged 21 or above only. We do not knowingly collect information from any minor or allow them to register an account.
Minor Detection Policy
Age verification is mandatory at the time of registration. If we suspect or find evidence that an account holder is under 21, the account will be suspended immediately and steps will be taken to delete the relevant information. Parents or guardians may report suspected use to us.
Data Retention and Duration
We retain your information only for as long as necessary to provide the service or meet legal obligations. Retention periods are as follows:
Account Information
For the full duration the account is active and, after closure, as required by law.
Transaction Records
Retained for as long as required for financial auditing purposes.
Support Conversations
Retained for a limited period for quality improvement and reference purposes.
Cookie Data
Automatically deleted at the end of a session or after a set period, depending on the type of cookie.
Changes to This Policy
jeewin reserves the right to change or update this Privacy Policy at any time. In the case of significant changes, users will be notified by email or via a notice on the platform.
Change Notification
For significant changes to the Policy, you will be informed at least 7 (seven) business days before they take effect. Continued use of jeewin after the changes means you are considered to have agreed to the new policy. If you object to any change, you have the right to request that your account be closed.
The latest version of this Policy will always be published on this page, with the date of the update shown at the top of the page.
Contact Us
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, you may contact us. Our privacy team will properly review all requests.
Contact Information
[email protected]
Available 24/7 — support available in Bengali and English
We aim to respond to privacy-related requests submitted by email
Your information is completely secure at jeewin
Play on an SSL-secured platform. Your privacy is our priority.
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